Start with the person and their routine

Looking for care can begin with a simple question: what would make everyday life easier? Before your first conversation, write down the routines the person wants to keep and the tasks they would welcome help with. Their preferences should shape the discussion, whether they are enquiring themselves or asking someone to help.

A short note about a typical morning, afternoon and evening can be more useful than a long history. Consider washing and dressing, preparing for the day, companionship and practical daily tasks. Note when support would be most helpful and which things the person prefers to do independently.

Gather the practical details

  • The postcode where care is needed and the best contact details.
  • Who the enquiry is for and how they would like to be involved.
  • The kind of support being considered and preferred days or times.
  • A possible start date, or whether you are exploring options for later.
  • Any communication preferences to help the first conversation go well.

You do not need to have every answer before contacting us. If you are unsure which service to select, explain the routine you need help with. Our guide to the different care options is a useful starting point.

Questions to ask before agreeing care

Ask how needs will be assessed, what the proposed care includes, and whether the requested visits or longer periods of support are available at your postcode. Discuss how changes to the arrangement would be handled and who to contact with questions.

Request a clear explanation of charges, any minimum visit arrangements and cancellation terms before committing. A website enquiry does not reserve a carer or confirm a price, start date or care package. Write down the answers so everyone involved understands the next step.

Send an initial enquiry

Use our care enquiry form to send your details securely to the care team by email. You will see a confirmation after you submit the message through FormTo.

Keep the first message to the practical details. Please do not include medical records, financial information or other sensitive documents. The team can discuss how any further information should be shared. You can also call 020 8407 0641.

Visit our care locations directory for local information. Availability is checked individually against the postcode, support required and staffing.